Information we collect

• When you contact us through the website form, WhatsApp, phone or email: your name, mobile number, email, and, if you provide them, your company name, VAT number and address, plus the content of your messages and requests.
• When you message us on WhatsApp: your WhatsApp number and profile name as shown in WhatsApp, the messages exchanged and their delivery status.
• We do not collect payment details through the website or WhatsApp.

How we use it

• To answer your enquiries and to prepare and send quotations, sales orders and invoices.
• To contact you about your requests, projects and after-sales service.
• To meet legal requirements, including ZATCA e-invoicing requirements.

The WhatsApp assistant

• WhatsApp messages are answered by an AI assistant that understands your request, suggests items from our catalogue and prepares a draft quotation.
• Our staff review and approve every quotation before it is sent to you, and you can ask to talk to a staff member at any time.

Sharing

• We do not sell your information or share it for marketing.
• WhatsApp messages pass through Meta's WhatsApp Business Platform; message text is processed by our AI provider (Anthropic) only to prepare replies; our data is stored with our hosting provider. These providers protect data under their own terms.
• We may disclose information to government authorities where the law requires it.

Storage and security

• Information is kept in our internal system, protected by staff passwords and permissions, and transferred over encrypted connections (HTTPS).
• We keep it for as long as we deal with you and for the periods required by accounting and tax regulations.

Your rights

• You may ask to see, correct or delete your information, or to stop receiving WhatsApp messages from us, by contacting us using the details below. We answer requests within a reasonable time, subject to what the law requires us to keep.

Contact us

• Ali Nasr AlFaraj Co
• Email: Sales@alfarajest.com
• Phone: 0133408007
• Address: King Abdulaziz Rd, Al Qatif 32454 — Short address: EMMA6197

Last updated: October 2026